When a business owner or manager wants to create a website for a boutique hotel or resort in popular locations like Siem Reap, Phnom Penh, Sihanoukville, Kep, Kampot, Battambang, or anywhere else in Cambodia or the world, there are some important considerations. These factors are crucial for attracting potential guests and making the website user-friendly. This guide will cover these important aspects and propose a recommended structure or sitemap for boutique hotel or resort website.
Boutique Hotel or Resort Website Features
Here are some suggested website sitemap features that a boutique hotel or resort should have. These features will provide useful information and make it easy for visitors or OTAs users to navigate the site.
1. Sitemap
- Homepage
- Engaging visuals and compelling imagery showcasing the property
- Clear navigation to different sections of the website
- Accommodation (Stay, Residence, Rooms)
- Detailed descriptions and images of room types and amenities
- Option for online booking with real-time availability and pricing
- Dining and Facilities
- Information about on-site dining options, spa services, fitness facilities, and other amenities
- Reservation system for dining and spa services
- Events and Weddings
- Details about event spaces, wedding packages, and catering services
- Inquiry form for event/wedding bookings
- Location and Attractions
- Information about the hotel’s location, nearby attractions, and local activities
- Integration with mapping services for directions
- Promotions and Packages
- Display of special offers, seasonal packages, and promotions
- Option for guests to subscribe to receive exclusive offers
- Gallery (Image, Gallery, Photo Gallery)
- Photo and video gallery showcasing the property, rooms, dining options, and events
- Reviews and Testimonials
- Section for guest reviews and testimonials
- Integration with review platforms and social proof elements
- Contact and Inquiries
- Contact information and inquiry form for general and specific queries
- Live chat support for real-time assistance
- Blog and Local Guides
- Engaging blog content about travel tips, local attractions, and insider guides
- Information about upcoming local events and festivals
2. Other Features
- Responsive Design: Ensure the website is optimized for seamless viewing across all devices, including desktop, tablet, and mobile.
- Multi-language Support: Option to view the website in multiple languages for international guests, in Cambodia you must have default languages in English, and other languages related to your target website market, including French, Chinese, and the local language, Khmer.
- High-Quality Imagery: Showcase stunning photographs of the property, rooms, dining experiences, and local attractions to visually engage users.
- Hotel E-Brochure Download: PDF Format for your Boutique Hotel or Resort can be used in any language to target your market. This allows your visitors and OTAs to have more options. Additionally, using PDF format files can help increase traffic on Google search and improve SEO.
- Social Media Integration: Connect with guests through social media platforms, showcasing user-generated content and enabling easy sharing of experiences.
- Virtual Tours: Provide interactive virtual tours of the accommodation, facilities, and key areas of interest to offer a glimpse of the experience.
- Live Chat: Enable easy communication with the hotel staff, offering a contact form and live chat support for inquiries and assistance.
3. Booking Engine and Reservation System
When you want to integrate a booking engine for a Boutique Hotel or Resort, our team suggests using a third-party website to integrate with your website design. This will give guests a user-friendly and secure platform to check availability, book rooms, and manage reservations. Before selecting a booking engine company, make sure the system has the following functions or features at least.
- Online Booking
- User-friendly booking engine for guests to make reservations directly
- Secure payment gateway integration for online transactions
- Real-time Availability
- Instant display of room availability and rates
- Integration with the hotel’s property management system for accurate updates
- Guest Account
- Option for guests to create accounts for easier booking and managing reservations
- Access to booking history and preferences
- Customization and Add-ons
- Ability to select room preferences, add extra services, and customize packages
- Special requests section for personalized guest experiences
- Confirmation and Communication
- Automated confirmation emails upon booking
- Pre-arrival emails with relevant information and offers
- Cancellation and Modification
- User-friendly process for modifying or canceling reservations
- Clear policies and notifications regarding cancellation deadlines
These features together create a user-friendly and complete platform for guests to discover, book, and interact with a small hotel or resort, improving their overall experience and satisfaction. If you want to showcase your business website online and have a professional website in Cambodia, you’ve come to the right place. Get in touch with our Angkor Design team for advice on choosing a domain name, website hosting, and responsive website design. We have over 15 years of experience working with hospitality websites in Cambodia.
